US - Tracking Status FedEx

FedEx uses three primary statuses to track a package while it is in transit to its destination:

• Label Created
• In Transit
• Delivered

Packages may remain in the Label Created or In Transit status for several days before delivery. In some cases, a package may remain in one status longer than expected, resulting in a delivery delay.

 

A package must remain in each status for a defined number of calendar days before Customer Service takes action. Once the allowable timeframe has passed, the package may be reshipped and/or escalated to the FQS team, depending on the status

 

Counting the Calendar Days

All timelines are based on calendar days

• Begin counting the calendar days the day after the tracking status was updated.
• Calendar days include weekends (Saturday and Sunday are counted). 

Example:

In the following image, the label was created on January 15th.

You begin counting the days starting on the day after the label is created; in this example, that would be January 16.

 

Refer to the sections below for detailed handling instructions for each status.

Label Created Status

Label Created indicates that a FedEx, shipping label has been generated, but FedEx does not yet have possession of the package.

The following image shows a FedEx tracking number in Label Created status.

Status:	LABEL CREATED
Time Frame	Resolution	Note example
Allow 10 calendar days for FedEx to receive the package.	If the package has been in Label Created status for 10 calendar days or fewer, inform the Requester:   The current package status and the approximate delivery date if available on the tracking details.  If no delivery date is listed, explain that FedEx does not yet have possession of the package.  How many remaining days are allowed before reshipment.  Contact Customer Service if the status does not update after the allowable timeframe.  Leave detailed comments in Zendesk and Commerce Manager. Important: Do not log the package in the Tracking Log.	Cons inquired about MO [Order Number]. Verified TN [Tracking number] and it has been in Label Created status since 01/15/25. Informed Cons it has been 4 calendar days and to please allow 6 more full calendar days for FedEx to receive the package. Instructed Consultant to call back after 01/25/2026 if status remains unchanged.
	If the package has been in Label Created status for more than 10 calendar days: Confirm the total number of calendar days since label creation. Reship the package by processing an RMA. Leave detailed comments in Zendesk and Commerce Manager. Important: Do not log the package in the Tracking Log.	Cons inquired about package/box MO [Order Number]. Verified TN [Tracking number] and it has been in Label Created status since 01/15/25, total of 12 calendar days. Reshipped package, RMA [Order Number]

In Transit Status

In Transit / On the Way indicates that FedEx has possession of the package and it is moving through the FedEx network.

The following image shows a FedEx package on the way

Package in Transit with No Movement

The following image shows a package with a delivery delay. 

The image shows there has not been movement since 01/19, therefore you would count the 10 calendar days starting on 01/20.

Status:	IN TRANSIT/ON THE WAY Status could also indicate: Shipment exception, pending delivery, or schedule delivery
Time Frame	Resolution	Note example
Allow 10 calendar days for FedEx deliver the package	If it has been more than 10 calendar days since the last movement: Open the Tracking Request Log 2026.xlsx Select the FedEx DNL‑TRACER tab.  Complete all the required fields to submit a Tracer Reship the package by processing an RMA Leave comments in Zendesk and in Commerce Manager.	Cons inquired about MO [Order Number]. Verified TN [Tracking number] and has been In Transit status since 01/15 status since total of 13 calendar days with no movement. Tracer completed and package reshipped [RMA #]
	Important: Tracking details may not always indicate a “delivery delay.” Always determine the number of calendar days since the last recorded movement.

 

Delivered Status

Delivered indicates that FedEx has marked the package as delivered to the destination.

The following is another example of a FedEx tracking number with proof of delivery. 

Status:	DELIVERED
Time Frame	Resolution
No more than 5 calendar days from the date the package was delivered.	If the missing delivery is reported less than or equal to 5 calendar days: Refer to the following article for the complete process: US - Paquete no recibido  | Missing Shipment (Denials)
More than 5 calendar days have passed	If the Consultant/Customer contacts Customer Service on the 6th calendar day or later: Refer to the following article for the complete process: US - Paquete no recibido  | Missing Shipment (Denials)

Important:  It is the Consultant’s responsibility to ensure they monitor the delivery of their packages.